Refund policy
Return & Refund Policy
Effective Date: September 4, 2026
We want you to love your Design a Doll Studio purchase. If you are not completely satisfied with an eligible item, please review our return policy below.
Return Window
Eligible items may be returned within 30 days of delivery, unless otherwise stated on the product listing.
Returned merchandise must generally be unused, unworn, unwashed, and in its original condition with original packaging, tags, and accessories when applicable.
Final Sale Items
Items marked FINAL SALE are not eligible for returns or exchanges except where required by applicable law.
Final-sale items may include clearance merchandise, certain sale items, personalized or customized products, digital products, and certain hygiene-sensitive or intimate products.
Any applicable final-sale restrictions will be stated on the product listing.
Hygiene-Sensitive Products
For health and hygiene reasons, certain products cannot be returned once they have been opened, worn, used, or removed from protective packaging.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please provide your order number and photographs showing the item and packaging when applicable.
After reviewing the issue, we may provide a replacement, refund, store credit, or another appropriate resolution.
Return Authorization
Please contact Design a Doll Studio before sending a return.
Unauthorized returns may be delayed or refused.
Return Shipping
Unless an item is defective, damaged, or incorrectly shipped, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return is the result of an error on our part.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Your financial institution may require additional processing time before the refund appears in your account.
Exchanges
Exchanges may be available for eligible products depending on inventory.
If a requested replacement is unavailable, we may offer store credit or another available resolution.
Order Cancellations
Orders may be canceled only if they have not yet been processed, shipped, or customized.
Once an order has entered processing, cancellation may no longer be possible.
Refused or Undeliverable Packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to retrieve the package, additional shipping charges may apply before the order can be reshipped.